This blog explains solar product warranty in more detail and how you can reduce your warranty risk.

I’ve been in the solar industry long enough now to have seen three boom and busts play out.

The rollercoaster ride or ‘solar-coaster’ as it’s referred to in the industry, has afforded those who have survived it, great education on risk mitigation. The risk in the solar industry is not a risk of harm but financial risk, and it can impact the consumer and retailer alike.

The fundamental rule for both supplier/installer and customer is to make sure the solar product is sourced here in Australia. That does not mean the product is made in Australia, only that the product is brought into Australia through official distribution channels.

Let me explain using Trina solar panels. Trina is a Chinese company with divisions scattered around the globe. The solar panels are manufactured in China and the finished product imported into Australia by Trina Solar Australia, a subsidiary company of Trina Solar. The key issue here is that the import company is set up in Australia. Trade rules imposed by ASIX governs this importer company. These trade rules offer consumers a high degree of protection.

Trina Solar Australia sells their imported panels to solar distribution companies. Once again, these are Australian wholesale companies registered through ASIX.

Solar retail companies like us, buy solar panels from the official distributors who have purchased them through the official importers.

Under this arrangement, the consumer is afforded three levels of investment security by having the warranty looked after by the solar installer (1), the distributor (2) and the importer (3).

If we are no longer trading, our clients are protected by numerous levels of warranty cover, and all warranties are facilitated here in Australia!

This risk mitigation applies to us. We want to know that if our customer has a warranty claim, that we too are counter covered by various entities in the supply chain.

So what is your risk?

These cheap as chips solar deals you see advertised are only possible if the product is substandard, and/or the solar product is imported directly by the solar retail company. Understand your risks. If the solar retail company folds and they imported the goods directly, YOU DON’T HAVE A WARRANTY CLAIM IN AUSTRALIA.

So how do you know if the product is sourced through official distribution channels or imported directly? You need to ask the question, and most importantly, you need to see the contact details for the distributor in the handover documents.

Handover documents you ask? Yes, if you are dealing with a legitimate solar retailer, then you should receive an instruction and warranty booklet on completion of the solar installation. It may be prudent to ask the retailer beforehand if they do supply handover documents on completion and also if they have a copy for you to look at beforehand?

Coffs Solar Energy only buys product distributed by well established solar wholesale companies who buy their product from the official distribution or import companies. We supply our customers with a detailed handover document which includes the 3 levels of warranty cover.

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    Don't just take our word for it

    An all round professional company, helpful with all aspects of our system installation.
    Bobbi Downey
    Bobbi Downey
    23:54 13 May 24
    Excellent communication and work
    Karen Moyes
    Karen Moyes
    06:01 25 Apr 24
    We are very happy with our experience with Coffs Solar from the initial visit from a very nice young man who explained the process to the installation and then the help we received after installation. Thanks to the team at Coffs Solar Energy.
    Siandra Webb
    Siandra Webb
    20:56 20 Apr 24
    Very happy with their service
    gavin kennedy
    gavin kennedy
    01:30 18 Mar 24
    Very happy with our new solar system. Great service, all the staff were helpful and great friendly tradesmen.
    Julie Arthur
    Julie Arthur
    21:20 14 Mar 24
    Natalie Eldridge
    Natalie Eldridge
    03:55 13 Mar 24
    Coffs Solar energy were fantastic to deal with from beginning to the install of solarCoffs Solar energy tradesman were thorough and tidy with there workman ship and highly i recommend there team to future clients of CSE5 stars to your employees
    Matt Ryan
    Matt Ryan
    05:28 29 Feb 24
    Such a great company to deal with- cant fault them on anything. Competitive pricing and products followed up by 100% professional service and communication.
    Angie Smart
    Angie Smart
    03:31 29 Feb 24
    These guys are awesome!
    Tim Baldwin
    Tim Baldwin
    06:52 28 Feb 24
    Excellent service from enquiry through to installation.Very good advice and quickly scheduled.Great installation team. All very neat and working very well indeed.
    Dave Webb
    Dave Webb
    01:10 21 Feb 24
    this company provides good old fashion customer service from the sales ,tradies ,digital and office staff .The whole installation went smoothly from start to finish and we thank them for their care and support during the whole process .
    Robert Noy
    Robert Noy
    04:01 15 Feb 24
    Excellent service, any of our questions were immediately answered and they couldn’t be more helpful through the process, we would highly recommend them
    Liz Sinnott
    Liz Sinnott
    06:54 05 Feb 24
    Excellent sales service. And no problems with installation
    Peter Kemp
    Peter Kemp
    02:55 14 Dec 23
    Great product and customer service. Everything from the inquiry to the detailed quote to the install was very efficient. Highly recommended!
    Jono Jones
    Jono Jones
    04:21 09 Nov 23
    Excellent professional service with a smile. Very happy to recommend Coffs Solar Energy. Julia J
    Julia Johnston
    Julia Johnston
    03:37 04 Nov 23
    Great communication and the team carried out a tidy, professional install, well done.
    Matt Gosling
    Matt Gosling
    07:09 02 Nov 23
    I’ve just had solar installed byCoffs Solar Energy and found them fantastic. Rhys Rigby was great to deal with. He came to my house explained everything and was prompt in answering my queries in an easy to understand manner. Thoroughly professional and helpful.The guys who actually installed the system were also great, they were prompt and quick.The cost and quality were also highly competitive and all in all, I highly recommend Coffs Solar Energy
    Susan Capel
    Susan Capel
    06:37 02 Nov 23
    We were extremely impressed with Coffs Solar. They assisted us through many hurdles we had with our energy provider prior to our install. The install team were amazing and managed not to damage one of our roof tiles. We couldn't recommend Coffs Solar enough. Thank you
    Kerry H
    Kerry H
    03:23 25 Oct 23
    I’ve just had Solar installed with Coffs Solar Energy and I’ve found the whole process fantastic. Rhys Rigby with whom I first spoke subsequently visited my house. He explained everything to me in a really easy to understand manner. He knows his stuff. And the team who came and did the actual installation were also just great. They were prompt and efficient as was Rhys. I highly recommend them. Marvellous
    Susan Capel
    Susan Capel
    00:38 24 Oct 23
    Just had 10 additional panels & a battery installed. Cody & the installers did an excellent job. The office staff were very helpful. Mark should be very proud of his team, I would highly recommend them. 👍 I now have had the unit for a month & have not taken any power from the grid. The battery quickly charges in the morning so we run the house all night. Brilliant.
    Mike Blewitt
    Mike Blewitt
    10:40 11 Oct 23
    Coffs Solar made every effort in helping us select a solar system suitable to our needs. The installation team, as well as having decades of experience, were courteous and professional. Also a very competitive price. Paul S .North Boambee
    Paul Stevenson
    Paul Stevenson
    06:41 06 Oct 23
    Mark and the team were very professional from the initial qoute process, to explaining how the systems work, to installation. The whole process was quick and efficient.  They're a great local company that you can rely on for any follow up enquiries.
    Steven Roberts
    Steven Roberts
    00:35 28 Sep 23
    Frank Wynen
    Frank Wynen
    01:57 20 Sep 23
    The team at Coffs Solar Energy were great. The whole process was very smooth and efficient. Solar was installed within 1 week of me accepting the quote. Everyone who quoted and installed were very friendly and helpful. Highly recommend.
    carol wieland
    carol wieland
    20:56 18 Sep 23
    John Cameron
    John Cameron
    00:00 13 Sep 23
    Such a pleasure to have had Coffs Solar do our installation. Their products and customer service exceed expectations on every level. From the quotation process through to after sales. An absolute gem of a company. Thank you!
    Danielle Davies
    Danielle Davies
    12:00 06 Sep 23
    Fantastic pricing and professional service. Highly recommend.
    Claire White
    Claire White
    04:14 06 Sep 23
    Great service the guys that fitted the system were fantastic.
    Garry's Reef
    Garry's Reef
    05:45 05 Sep 23
    Coffs Solar worked with us to understand our needs and plan a system upgrade that will keep us energy self-sufficient long into the future.
    Owen Jones
    Owen Jones
    01:05 01 Sep 23
    I would like to thank Coffs Solar Energy and staff for making my purchase so easy and effortlessly, for their communication when needed and to explain to me the running of solar and answer all my questions.Cheers 👍
    Phil Stock
    Phil Stock
    10:20 30 Aug 23
    I would highly recommend Coffs Solar Energy. Nick answered all my questions clearly and patiently. The ladies in the office were friendly and helpful, and the team who did the installation were friendly and did a great job. Very happy with the whole process.
    graeme swinfield
    graeme swinfield
    22:45 24 Aug 23
    We chose Coffs Solar primarily because they were local, the reviews were unwaveringly positive and because the MD chose to deal with us personally...we did not regret it.Our dealings with Coffs Solar Energy via the Managing Director Mr. Mark McClurg were always professional and pleasant. Mark made the choice easy for us, he made the process easy for us. He answered every email, phone call and contact promptly. His timelines were deadly, always....if there was to be a delay his ultra-efficient delightful PA, Suzanne would reach out to us with the relevant message. Mark and his team made the paperwork a breeze. If the information was not available, it was researched and delivered to us, quickly. The installation was frighteningly quick. The team led by the head solar electrician Chris, arrived promptly at the appointed hour and we had solar by 1400hrs. Nick the IT Guru, was another pleasant experience.....he arrived a few days later and connected us to the web with a remarkable app to monitor the performance of the Inverter. A word about the hardware...do not skimp on the inverter...get the "Fronius". Thank you Mark, Suzanne, Nick, Adam, Chris, Karen and the rest of the team. More grateful, happy customers.24/08/2023Following from the above my spouse and I "hummed and hawed" whether to add a Solar Battery to our 4.5KVA panels. The main problem was the initial cost. The increase in power rates on the 1st July, 2023 made our decision a bit easier. We had to sacrifice some capital to preserve our income. CSE through Mark McClurg put together a comprehensive five -option package which we studied carefully and gave approval. The team arrived one morning and added another eight panels on our roof and were gone by 10:30am....far out. A couple of weeks later another team arrives and installs the battery. Same deal...in by 08:00 out by 11:00. The whole process was seamless...the feedback from the office and Mr. McClurg was always available. We found the workmanship superb. We now have a tool to fight the power companies. The Sungrow Battery is at 100% capacity by 09:30 provided the sun is out. Our power use ranges from .1kw to .3kw...hard to beat that. We recommend Coffs Solar Energy and their team unreservedly, we found them totally professional and a high degree of integrity. Thank you Mark and the team for a wonderful experience.
    Andre Delfos
    Andre Delfos
    06:13 24 Aug 23
    Great communication and excellent customer service
    barry quayle
    barry quayle
    08:49 23 Aug 23
    Very professional and courteous. Turned up on time also.
    janine bridge
    janine bridge
    05:45 23 Aug 23
    We are so pleased we used Coffs Solar Energy, all went very smoothly and the whole team friendly and so nice to deal with, thank you.
    Ian Reynolds
    Ian Reynolds
    06:25 19 Aug 23
    Coffs Solar we’re extremely professional in their dealings with us. They also notified us of some changes we needed to make for the install.Highly recommend.
    Nigel Tooth
    Nigel Tooth
    08:48 17 Aug 23
    We are thrilled to share our positive experience with Coffs Solar Energy! From the initial consultation to the installation and ongoing support, the team has been exceptional. The solar panels, batteries and app are performing beyond our expectations, not to mention the low energy bills. The professionalism, expertise, and excellent customer service during the process made this a truly satisfying journey towards sustainable energy. Thank you very much!
    Ismeni Currin
    Ismeni Currin
    22:37 13 Aug 23
    Very seamless process from quote to installation. Would highly recommend Coffs Solar. Their team is very proactive and happy to help. They are reasonably priced and have a quick turnaround.
    Kelly Lourens
    Kelly Lourens
    10:23 07 Aug 23
    Great people great service recommend them was a pleasure
    Charlie Portelli
    Charlie Portelli
    00:57 31 Jul 23
    Coffs Solar was extremely helpful, communicative and informative throughout the entire process of quoting, installing and after sales advice and service. Any questions were answered promptly and the product was installed efficiently and professionally. I used another widely advertised company for our solar system in Tamworth and the service provided does not even go close to the professional team at Coffs Solar.
    Ian McKenzie
    Ian McKenzie
    00:53 18 Jul 23
    Garry O'Connor
    Garry O'Connor
    02:48 07 Jun 23
    Easy install and trouble free very pleased
    Malcolm Buchanan
    Malcolm Buchanan
    00:23 04 Jun 23
    I’m thrilled with the work that Coffs Solar Energy has done for me. Office and trade staff were professional from start to finish and quote was competitive. I’m also very happy with the look of my panels. Highly recommended!
    Sara Walker
    Sara Walker
    00:20 17 May 23
    Coffs Solar Energy were very professional through out the process of getting our solar installed. Nick was very knowledgeable and immediately understood what I was after. The installation was very smooth and well done. Very happy with our system.
    Christopher Kiss
    Christopher Kiss
    23:10 15 Mar 23
    Prompt professional and excellent customer service from start to finish . Thank you
    Juliana Kuhn
    Juliana Kuhn
    20:18 09 Mar 23
    After 4 years of Solar we have made it thru the electricity price hike nightmare and are enjoying the lowest price ever of electricity.Our A/c runs in all our showrooms 24/7 and my bill is smaller than 4 years ago. Thanks Mark and the team at Coffs Solar !!
    Todd Blewitt
    Todd Blewitt
    04:50 25 Oct 22
    From start to finish, Coffs Solar Energy were entirely professional, friendly knowledgeable and efficient. It only took a little over a day to have it all installed and immediately we were producing and contributing to the grid and reducing our demand on the coal burners. We would highly recommend them to anyone thinking of installing solar.
    M&D
    M&D
    07:06 24 Jun 22
    Very Smooth experience, professional operators
    Richard van Dorp
    Richard van Dorp
    23:36 28 Apr 22
    Thankyou to the whole team for your great service and communication through the whole process of getting my solar. I would highly recommend these guys to everyone. Very professional and super friendly.
    Jenni Saul
    Jenni Saul
    22:17 28 Apr 22

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