MEDIA RELEASE
EXPANDED SOLAR RETAILER CODE OF CONDUCT SHINES LIGHT ON SERVICE AND QUALITY, WITH TICK FROM ACCC
Thursday 19 November 2015

The Clean Energy Council’s Solar Retailer Code of Conduct has been expanded to cover new options such as solar leasing, making life easier for consumers shopping for the best service and quality when it comes to a new solar power system.

Clean Energy Council Chief Executive Kane Thornton said the Solar Retailer Code of Conduct was designed to take the guesswork out of buying solar power, by providing a list of companies that were committed to going above and beyond industry standard for their customers.

The Australian Competition and Consumer Commission (ACCC) has authorised the Code of Conduct for five years, and a new logo has been developed to help Approved Solar Retailers to stand out from the crowd.

“To qualify for the Code of Conduct, solar retailers must provide a minimum five-year whole-of-system warranty, commit to ethical marketing practices and excellence in customer service,” Mr Thornton said.

“Becoming an Approved Solar Retailer is a system a bit like the Heart Foundation tick or an organic food certification. It is a high bar that these businesses must clear, and we make no apologies for that. This is a major financial decision for many families, and this is designed to be the gold standard for the solar industry.

“Some state governments have begun to recognise the Solar Retailer Code of Conduct when tendering for contracts, which is recognition of the effectiveness of the program,” he said.

Environment Minister Greg Hunt said solar power had been extraordinarily popular with Australians, but was still a major investment for many families who may not know where to begin.

“I would like to congratulate the Clean Energy Council on its Solar Retailer Code of Conduct, which puts consumers first and will make the process of buying a solar power system as easy and painless as possible. It is also an effective way of lifting safety and quality standards across the industry, something I am extremely passionate about.”

More about the Solar Retailer Code of Conduct, including a list of approved retailers, can be found at www.approvedsolarretailer.com.au 

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